But sometimes there are common mistakes that are made, regardless the size of the company, and that can be avoided, such as:
1º Not studying the change in customer behavior and consequently losing the opportunity to shape and make changes – a simple and current example is the increasing adherence of consumers to online shopping, a trend that will continue and for this reason all companies should include this service in their business model.
2º Not being aware of the reality of the consumer's journey – through the analysis and treatment of data it is possible to discover patterns and provide a more personalized service to the consumer.
3º Not being attentive to consumer needs – it is important to follow up, from the moment of product research to its acquisition, the main objective is to make the whole process simple, fast, and intuitive.
So, position your team in the right direction and meet the expectations of your customers, make the right decisions, and use a leadership method that translates into good results, through:
- Elimination of frictions that delay/affect the entire purchase journey by the customer;
- Simplification and speed from product search to the final purchase process;
- Personalization specifically targeted to each customer;
- Consistency in the level of interaction that the brand has with the customer in all channels used to promote and sell the product..
Always keep in mind that the digital transformation process is constantly changing, and that it may be necessary to make some changes to improve the consumer experience and thus gain their trust.
4por4 believes that each client is unique and deserves a personalized solution!
For more information, visit our website: 4por4.pt or contact us on +351 229 383 103 or via email: firstname.lastname@example.org